A former staff writer at the Daily Dot, Geller joined Politico in June 2016, where he's focused on policymaking at the White House, the Justice Department, the State Department, and the Commerce Department. Always get a name and a ticket number for reference for that days call/actions 6. Once you have a list of everything you need back, document, document, document. And certainly, thanks on your effort! The most important part of cancelling Comcast service is confirming that you’ve actually cancelled the service. The IVR took me straight to the “Loyalty and something something” department. I’ve yet to receive the email for the cancellation, and my Comcast account online says I have a service appointment scheduled for 2/6/17. I recently noticed that there is a technical issue w/the comcast device. Bottomline, comcast makes it impossible for anyone to cancel to a point to giving customers fake phone number only to disconnect on them. At the end of the phone call, the rep’s last-ditch effort to keep me around was to mention the contract. If you are on bill pay – remove the account from your bill pay list as soon as you cut the cable – other wise you will wind up paying a bill you did not expect to receive. Upon pleasantries with the Loyalty agent- I let them know that I already had a new service installed and my Comcast boxes packed and ready to be returned. Our “high speed” internet was a complete joke and the channels they offered us for $140.00 a month were sub-par. Always be pleasant 2. Don’t buy into whatever deals that they try to sell you. Comcast Business offers customers a truly unique set of services for large businesses. Apply today. Finally convinced him I wasn’t having it and he ended the phone call saying he’d note that the termination fee should be waived. Customer service phone number: (800) 934-6489. The more evidence you have, the better. I am dealing with them right now and they will not budge. Chances are you will never know how their billing system works. You’re probably dreading it (and with good reason.) I really don’t know my legal course of action. Politely and firmly tell them you want to cancel, but remember to be nice about it. Comcast also offers traditional circuit-switched telephone service in several locations. They asked the basic questions you'd expect for a phone interview. They’ll tell you that you can only get discounts by keeping TV. I said what if I can’t make it. He said that’s just how they do it. The representative was very helpful and allowed me to change my contract plan to a non-contract plan and then cancel my service. Comcast says the caller will pretend to be a Comcast agent and ask for account information or state your IP address is compromised. That brings us to the final step: confirming everything went through correctly. Really enjoyed reading. The next step is preparing for either. We know the effects of COVID-19 have been drastic and we are here to help. I explained to them that I work from home and that having consistent service was crucial for my job. Equipment can be turned in at a UPS store or Comcast store. Followed the steps, pleasant as I’ve ever been – and I’ve documented EVERYTHING! I keep seeing they want everything so I thought i should check. (without getting unreturned equipment fees). Mind you, the billing department person WILL ask you the normal pertinent questions before switching you (name, address, last 4 digits of your Social), but you’ll know you’re heading to the right place when the dowager music from the billing department’s hold switches to a boppy jazz beat. Then, take a photo of the receipt. The idea of figuring out how to cancel Comcast (Xfinity) fills most people with dread. It’s not easy to cut the cord, but if you follow those (not so easy) steps, you’ll be all set. Total time on the phone: 4 minutes. Instead, I followed the advice in the article and simply said I was moving. If you aren’t told that it is, get them to finish everything up and then call back, Congratulations! Here they are, presented to you in all their glory: Customer is moving in with an existing Comcast customer, Account holder is deceased / incapacitated, Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area, Customer doesn’t know what address they’re moving to. do it for you. Hard to be aware of a policy that they do not mention. The call took 19 mins, as I was being pleasant and getting details on my equipment, termination fees, etc. Almost 12 months into the contract, notifying them and canceling the service as the contract ends does not make them to apply the deposit amount to the final balance. They will not change this date even after you turn in your equipment and make what you think is your final payment. I only varied in that I just told them the truth, which was that we’d already started another service and “it is a better fit.” I wouldn’t specify why, just said, “oh, it was a lot of little things.” My agent was really nice and didn’t push it. I worked for Comcast Business Class for 5yrs in Retention. If you listened to us, you probably. Pick your story and stick to it. I was given specifics of pay rate and commission average and potential up front, so no guessing and I'm assuming there is no negotiating. I asked why since I can’t get their service in Germany what am I to do? When you call Comcast to … I have four lines and pay $200 per month. I just called and cancelled. I am currently paying 274 a month for optimum premier (no longer gold) and optimum 400 (no fiber in my area yet). Reminds me of this company (by the credit card) who used to call me and the moment I would tell the live customer service to stop calling me, they would hang up on me (so much for do not call list). I’ve had a long history dealing with comcast. If you call back a month later, all of a sudden they’ll have all sorts of new deals for you. I went into Settings > Bill Settings > Saved Payment Methods and removed my credit card information from my account (after paying my final bill). But saying you’re moving to a non-Comcast area is the secret to cancelling your Comcast service. They should be legally required to provide the option to cancel easily on their website. You should act quickly. Here they are, presented to you in all their glory: Personally, I recommend saying you’re moving out of the country. No need to talk to any support specialist over phone. Emphasize that you’re moving out of the service area, which will definitely help! If you want to cancel a Comcast ‘Self-Service Teleworker Internet Account’ (or Business Telecommuter/Home Worker Internet account via the company you work for), send an email to [email protected] with your account# (16 digits), your company name and your name/address. Interview(Phone) was brief about 10-15 minutes. This is crazy. Enjoy watching the. Thu, Sep 28, 2017 1:29 AM. If you are under contract, YOU WILL be paying to cancel your service. I received the condescending response that they were sorry I was unaware of this policy. After telling the agent I was moving out of the country (he didn’t ask where), it was a very straightforward process. Should I keep calling back or is this just some kind of scam? And I’m super bad at saying I’m moving when I’m not :/ The machine asked if I was calling because I’m moving and I was like “…..”. So you want to cancel Comcast. I don’t believe it’s a scam, we’ve been getting the same message the last few days. Their menus can be confusing, but don’t be discouraged. I asked if there was one in the town I am going to and she said the service is in Oregon you have to return it to Oregon the town I was asking was in Oregon. In addition to that, having no payments for 2 months, they raised the late fee from $4.95 to $10. Or, have a little fun with it–Timbuktu, Pulau, Liechtenstein–feel free to make up whatever you want. I had excellent results following these instructions. Ask them if there is any unreturned equipment. If you’re putting them in a box to send back, take photos of them in the box. Be flexible and willing listen as the person on the other end of the phone has no interest in making your situation more difficult. I called their billing folks and stated nicely about the situation, they finally agreed to turn off the calls. Teacher • 7 Messages. When you are in the voice-prompt menu, listen for when it mentions upgrading or downgrading your service. It will go to my parents’ address. I was told that I would receive an email of the cancellation request. For the record, the easiest way to get out of an attempted “save” is to say that you’re moving and you don’t know your new address. I didn’t have to confirm service at my new address. I kept telling her i am leaving tomorrow and do not know if I can make it. Because these services differ from our standard lineup of products, they require a specialized customer support structure that blends local and national support for maximum efficiency and the best results. New personal financial management apps are changing the way people interact with their money. This should get you connected to an Xfinity loyalty or retention specialist, who have a little more power to offer discounts than other customer service reps. Find help & support articles, chat online, or schedule a call with an agent. A “highly effective” score of 12 in the “overcome objections” section requires that a rep “made it clear that alternatives are available but several discussed needs will be unfulfilled by those alternatives.”, The final section of the handbook, “end on a positive note,” suggests situation-specific closing lines like, “Glad we were able to get you back up and running. Comcast Moving Away from Customer Retention Discounts for Cable TV Phillip Dampier February 11, 2019 Comcast/Xfinity , Consumer News No Comments Despite the growing impact of cord-cutting, Comcast is following companies like Charter Spectrum by cutting back customer retention discounts that savvy subscribers negotiate to keep their cable bill reasonable. Okay, good, you’ve said you want to cancel your xfinity service, you’re speaking to the Comcast retention department, now what? I called Comcast 3 times in the past 24 hrs to cancel my service and they told me that “Systems are down” to call back later because at this time they can’t do anything. You can also use social … The rep you’re talking to isn’t the reason you got charged too much and you’re better off swallowing your complaints and sticking to the plan. Always call Comcast back to double check. Comcast’s instructions to reps dealing with a “rate increase” scenario state that the rep should “remind customers that competitors also increase their rates frequently,” which sounds like the corporate sales equivalent of two wrongs making a right. Video: Trump supporter cries racism after hospital employee calls president ‘orange man’. We’d love to help. Literally nobody else will be helpful. The more evidence you have, the better. Keep records of everything. They’ll offer you a better deal, they’ll offer to move the service with you, they’ll offer free HBO and free internet upgrades and free home phone. Successfully canceled service in under 15 minutes. Here we are a month later and they want $244 for early termination. I too contacted them with the fact that new customers were getting a better deal and i wanted the same. Hopefully, it gets resolved. Take photos of all the equipment, including serial numbers. I called to ask what equipment needs to go back because they have a lot of old stuff most companies would not want. They can shut off the service too early or just stop sending bills and keep charging you until you get sent to collections. Isn’t it amazing that we have to be bothered with such a feudal, insulting, dehumanizing process? Sign up for our mailing list for our guide to save yourself hundreds every year! Doesn’t a contract work both ways? A few things to do…. If you’re just cancelling TV or phone service, but keeping internet, they won’t give you a good deal on the first call. If you can’t or don’t want to cancel entirely, we can help. Philadelphia, PA 19103. First told they didnt have a supervisor then next time was told to hold only to be hung up on 15 minutes later. We've compiled everything we know about saving money into a handy do-it-yourself guide that we'll send right to your inbox. I received the email confirmation of my disconnect – it had the dated I was cancelling. The most useful thing you can do after you’ve cancelled Comcast? Don’t listen to them. Get them to send you emails about the cancellation, get them to give you a tracking number, have someone at the Comcast store give you their ID number. how come no one has got in touch with BBB. The Golden Rule: The way you treat the rep when cancelling will reflect the way they treat you. Xfinity 800.266.2278 calls me all day everyday and leaves messages on my cell where I can hear live phone calls with customers and service tech. You’re a rare breed. We negotiate for you to get you a better price on your monthly bills. comcast is sometime that you mandatory must have to ? If you aren’t told that it is, get them to finish everything up and then call back again. Don’t say you’re transferring service to a new address. Working on getting rid of that now, so if there’s a follow up article about how to do that easily please share! Write down the serial numbers they have on file. Retention Phone Number. ! Because I’m not the name on the account they won’t fix the problem, that’s really fine with me since I don’t use it enough to warrant the outrageous fee. Interview. They’ll tell you that you can get a better deal with a contract. The answer is nowhere. My parents are trying to cancel my grandpa who is terminally ills service and they are requesting a doctors note and said if he were to die they need a copy of the death certificate. Like, would Comcast suddenly have to pay all of their loyalty reps a large check? I work for a french outsorce company that also covers the part of comcast customers, i am now in the account management department, ask away what would you like to know . With a good agent, you should have no problem finding a resolution which is mutually beneficial. In the case of a “bill too expensive” scenario, Comcast suggests that its reps “ask targeted, probing questions.” Probing? Why should I, or anyone else pay? Should take 2 weeks. Interested? They will disconnect the service in 48 hours. I spoke with an individual in the “Customer Solutions” department. A Comcast employee gave The Verge a copy of the manual, which has 13 categories corresponding to different sections of the call, including “Set the agenda,” “Ask targeted questions,” “Take ownership/make offer,” “Overcome objections,” and “Close the save.” The language reads like something out of a Mad Men training session. By Daniel Frankel 05 March 2019. Ive reprted the problem several times to them warning that i can hear everything. Last week, the Comcast call heard 'round the world struck a major chord with nearly everyone. It has been 3 weeks now. Often, it is cheaper to have services packaged in "bundles." Now, in 2016, my 86 yr old mother cannot cancel the service because she has no authority to do so. Forum discussion: What is the phone number to the retention department? It’s mostly aimed at businesses, but a lot of helpful info in there. Just as a heads up folks – Comcast has recently changed their phone in dialog that the computer uses at either 1-800-COMCAST or 1-800-XFINITY – it directs you ONLY to the billing department, period. You can cancel Comcast. I really do not think this bill not getting paid or the equipment not being returned will affect my dead brother in laws credit or chances of getting cable. Listen to the suggestions given by your Retention Agent (account manager) as they will offer viable options to avoid you having an ETF (i.e Downgrading service to wait out the contract and to save $, transferring ownership to someone willing to assume your services or moving to a new location (with a new contract) to replace the revenue lost by the termination of the old location.) Comcast isn’t just training its reps to retain sales; it’s training them to upsell people who already think they’re paying too much. But please don’t ever call in demanding things, yelling at people or demanding a supervisor…these things will not happen and you will not end the call with the results you are looking for. To address these gaps and enhance the retention of our diverse talent, we are expanding our employee engagement efforts, with a special focus on 1. Talk To The Retention Department. that gave the reasons why you can cancel service. They don’t want to loose a customer, by hook or by crook. Don’t lie because we know you are 3. Please help! Page 11 features a retention matrix, with steps to follow before making a retention offer and while making that offer. So I called Comcast this morning using your suggestion to tell them I wanted to cancel my service. Once you have a list of everything you need back, document, document, document. But if you tell them that, they’ll offer a discount and a speed upgrade and a tech visit, but you’ll be back at square one. $90 to cancel. Learn about some of the new features that set PFM apps apart. Pick your story and stick to it. Plus, you might find out they didn’t cancel your TV at all. I just called and talked to a nice rep and said that I was moving to Germany and he asked a bunch of questions and then said that I still had to pay the ETF. There’s no one phone number for the retention department, but if you call their main number (1-800-XFINITY or 1-800-COMCAST or really whatever is on the bill), just answer the menu by telling them you want to cancel. I will be getting direct tv, I know they are a rip off as well but they offer WAY more for the money. And they say they have no managers/supervisions. Thanks for the advice, BillFixers. I state (“disconnect service”) when prompted by the automated voice prompts. We've all had that maddening phone call with a sales rep who just won't quit. Is this a Comcast support call or an alien abduction? So please just let BillFixers help you and not put a formal complaint. I am an idiot and would have argued about how expensive Comcast is and that I was ditching them to save money. Want to learn how to save yourself money on your TV, internet, and phone bills? Retention Phone Number; Announcements. They would always send me to Billing, and they wouldn’t transfer me, nor provide a number for retention. Thank you for calling Comcast and have a great evening.”, H/T The Verge | Photo via JeepersMedia/Flickr (CC BY 2.0). Phone man finally checks the record and sees that yes it was indeed an employee, not a contractor. If you’re nice to your retention rep, they’ll set up cancellation on the right day, send out boxes for the equipment, and tie everything up with a bow. Billfixers just finds the best offers and I don’t think they cancel. Comcast Headquarters Comcast Center 1701 JFK Blvd. It’s tempting to tell the rep all the reasons you’re actually cancelling your Comcast/Xfinity service. I’d recommend speaking specifically to the retention department (or their corporate teams) and ask a few people nicely! Write down the serial numbers they have on file. Make sure you cancelled Comcast. The annual rate of retention for women and people of color is slightly lower than the annual rate of retention for male employees and white employees. It’s not easy to cut the cord, but if you follow those (not so easy) steps, you’ll be all set. What she do you charge to do the negotiating? Glad I recorded that phone call! Please be advised that Comcast will take your cut off date from you and then add 2 weeks to it – just in case you change your mind. We never go the ones we wanted to and thought were included. Fax Number: All fax communication with the corporate office should be sent to 1-215-981-7790. Sometimes, getting help on your household tasks can save you time AND money. Comcast made them take down the manual, but we caught that list of reasons why you can cancel Comcast before it was taken down. a north korea ? When I had to move to a differnet location not supported by comcast, I was told by the rep to cancel my service. I may try the dept you said to talk to not sure yet. but beware. There are, First things first, ask Comcast what equipment they have on file as you owning and write it down. The Verge noticed that Comcast lists certain conditions under which their reps should not attempt to “overcome objections” and “close the save.” These include “Customer is moving in with an existing Comcast customer,” “Customer is moving to a non-Comcast area,” and “Natural disaster.”. I’m hoping Sri Lanka is nice this time of year – as that’s where I said I was moving to :-p. My dad is the only authorized user on the Comcast Acct. If they’re not, ask to get transferred. Comcast deserves it’s abysmal reputation. Since you are potentially downgrading or canceling your service, this department has a wealth of Comcast Xfinity promotions for existing customers in the form of contracts. Even the agent at billing is able to still do this – its a way to pin you to their service. I interviewed at Comcast. If you are not under contract- and dead set on canceling and moving to a new service provider- I would recommend having the new service installed prior to cancellation. It’s actually easy and we’ll walk you through how to do it in 30 minutes or less. I managed to cancel after a LONG phone call, and even tried to have the service transferred. Phone Number: The contact phone number for Comcast headquarters is 1-215-286-1700. Mar 2, 2020, 12:01 am* Business . Check out Comcast’s customer retention guide There are 13 sections to this bad boy. However, the number I was provided with, I had to wait 15 minutes and then it would just disconnect on me. Agreed with every tip mentioned above. So, if you have a contract, you WILL PAY A CANCELLATION FEE. Hey Lisa! Take photos of all the equipment, including serial numbers. Get them to send you emails about the cancellation, get them to give you a tracking number, have someone at the Comcast store give you their ID number. “Retention” is also called the “Loyalty department.” I said I was moving in with my girlfriend who already had service (which is true) and they let me cancel without any hassle. , WHAT THE FUCK IS THIS PLEASE , IF I WANNA CANCEL MY COMCAST I DO AND END THE STORY , if you want more easlyy , take all the comcast equips take with you to a comcast center tell then i wanna cancel my comcast service NOW! Then, take a photo of the receipt. I don’t know if you emailed BillFixers or not but email them and not put in a formal complaint. I have been waiting for over 20 minutes and then the rep sent me to Direct TV?!? If you’re dropping them at a UPS store, take a picture. The Really Quite Good Guide to Negotiate Your Comcast Bill . To contact their “Loyalty Department” directly, you'll need to dial 1-800-XFINITY (1-800-934-6489). Even though I am on credit card auto-pay Comcast still sends a check. That brings us to the final step: confirming everything went through correctly. check voice mail online. This includes moving out of footprint (contracts are location based so moving out of the area is the cost of doing business), business closure (add what’s owed into your bankruptcy filings) and service issues (need 4 completed trouble calls (techs onsite) without resolution with the last 60 days to even be considered for waiver) 4. Comcast Business is proudly part of Comcast RISE, a resource program offering complimentary business, marketing, and technology solutions to eligible Black-owned businesses. you get access to great services which complimentary, lots of overtime opportunities. Comcast: Only ‘Very Small Number of Customers’ Impacted by Mobile PIN Security Breach. There’s no one phone number for the retention department, but if you call their main number (1-800-XFINITY or 1-800-COMCAST or really whatever is on the bill), just answer the menu by telling them you want to cancel. First things first, speak to the retention department. One of Comcast’s favorite tricks is to have unreturned equipment on the account. When the customer service rep asked me “Can I ask why you are cancelling your service today?” I just said “No.” He didn’t press me, but if he had, I was prepared to say “It’s none of your business, and I don’t have to tell you.” Worked like a charm. One of Comcast’s favorite tricks is to have unreturned equipment on the account. Always be careful when returning Comcast equipment. Get your gifts before the holiday with Curbside and AT&T Right To You. It seems they would cooperate a little more if they want any of it or payment seeing as the name on the bill is my sisters husband who has been dead 6 years. But I’m getting billed for it. 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